INSERT ALTERNATIVE TEXT FOR YOUR HEADER IMAGE HERE

Saturday, December 31, 2011

Riverdale credit cards being doubled charged

Found an article on subway partners for all of you that work at the riverdale store... This explains the double charges and what to tell customers if they call.

Technology News

Credit Card Processing Errors Being Corrected by IPC and BAMS

Director of Retail Technology/Marina O’Rourke

VPS Director of Operations/James Esposito

A small percentage of credit card transactions that were processed on Fri., Dec. 16 and Mon., Dec. 19 were incorrectly settled. As a result, affected consumers observed a second charge on their credit cards. This is an error, and IPC is working with Bank of America Merchant Services (BAMS) to reverse these duplicate transactions. Affected customers should have seen related refunds on their credit card accounts by close of business Thu., Dec. 22. If a customer questions you or your staff about this issue, inform them that this was a processing error and should be resolved soon.

We apologize for any inconvenience this may have caused. If you have any questions, contact IPC Services at (888) 445-9239 or cardinfo@ipcoop.com.

Tuesday, December 27, 2011

Clinton Cookie survey 12-21

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 21, 2011 7:29:37 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747
Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10
Please provide specific comments to help us understand the rating you have assigned above.
I really enjoy going to this Subway. It is always clean and organized and the employees are always nice and helpful.
What one area in general could we most improve upon?
Everything met my expectations
How many times per month do you visit a fast-food restaurant?
15 or more
Of your monthly fast-food visits, how many per month are at SUBWAY®?
03
How/where did you pay?
Credit Card

January coupons

The market has chosen to kick off 2012 with a coupon mailer that will hit homes the first week of January.

The coupon offers will be:

- Free breakfast sandwich with the purchase of any breakfast sandwich of equal or greater price before 11 AM.

-$1 for any regular egg muffin melt before 11 AM

-10% off any regular sandwich platter or cookie platter.

- $10 for 2 regular 6-inch Fresh Value Meals after 5 PM.

- $13 for 3 regular Footlong subs after 5 PM.

- Free regular 6-inch sub with the purchase of a 6-inch Fresh Value Meal.

- Free regular 6-inch sub with the purchase of any regular 6-inch sub of equal or greater price and a 30 oz. drink

Farmington 1-3

Clinton 1-3

Riverdale schedule 1-3

Tuesday, December 20, 2011



Riverdale cookie survey 12-14

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 14, 2011 2:18:32 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201
Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
9
Please provide specific comments to help us understand the rating you have assigned above.
Sandwich artists are nice and make great subs. Music is played in the store which I enjoy.
What one area in general could we most improve upon?
Everything met my expectations
How many times per month do you visit a fast-food restaurant?
01
Of your monthly fast-food visits, how many per month are at SUBWAY®?
01
How/where did you pay?
Credit Card
Please enter the Host ID printed on your receipt.
7-98-3539273
What email address should we send the unique code good for a free cookie to?
rhonda_kamper@hotmail.com

Riverdale cookie survey 12-13

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 13, 2011 4:22:35 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201
Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10
Please provide specific comments to help us understand the rating you have assigned above.
EMPLOYEES WERE GREAT AND I HAD ALREADY VISITED TWO OTHER LOCATIONS THAT SAME NIGHT WHO WERE OUT OF BREAD AND COOKIES THIS SUBWAY HAD EVERYTHING WE NEEDED.
What one area in general could we most improve upon?
Everything met my expectations
How many times per month do you visit a fast-food restaurant?
15 or more
Of your monthly fast-food visits, how many per month are at SUBWAY®?
05
How/where did you pay?
Credit Card
Please enter the Host ID printed on your receipt.
7-98-1229879

Riverdale 12-27

Farmington 12-27

Clinton 12-27

Monday, December 19, 2011

Party Subs!!

GIANT SUBS
The steps to making a Giant Sub include braiding the bread, baking the bread, assembling the sandwich, and packaging the sandwich. Giant Subs are promoted in 3' and 6' lengths. Since Giant Subs are made in 18" sections, however, they are available in any length that falls into an 18" increment.
Giant Subs can be made with all bread types - including gourmet breads. A popular offering is a white & wheat combo, where the bread sections are braided using 2 white bread sticks and 2 wheat bread sticks. Due to product quality concerns, our hot sandwich varieties cannot be offered as Giant Subs.
Since we advertise specific lengths for Giant Subs, it’s extremely important that actual lengths match what is advertised. You must take great care in preparing Giant Subs and accurately follow all directions. If the actual length of a Giant Sub fails to meet the advertised length, you can find yourself in conflict with the Department of Weights & Measures and may be subject to fines.
Braiding the Bread
You will need 4 sticks for every 18" of finished bread. Refer to the chart at the right for the number of bread sticks needed for various lengths of giant bread.
1. Remove 4 bread sticks that have been thoroughly retarded in the cooler.
2. Stretch each stick to approximately 23" in length. Place the four next to each other on a clean, flat surface. Do NOT score breads for Giant Subs.
3. Always counting from left to right, lift the 2nd and 4th sticks, moving the fourth stick under the 2nd and over the 1st (“A” in diagram at right). Again, from left to right, lift the 2nd and 4th sticks, moving the 4th stick under the 2nd and over the 1st (“B”). Continue moving the 2nd and 4th sticks until braid is complete. Do not braid the sticks too tightly. The dough will need some room to rise as it proofs and bakes.
4. Once the braid is completed, form a tight, neat end by pressing all four sticks together and folding them under slightly. Repeat with the other half of the bread. Completed braids need to measure 16".
5. Line a half-size bread pan with a flat Silpat liner or baking paper. Lay the braid diagonally across the pan so it stretches 16" corner-to-corner

CHANGE IN PROCEDURE: Due to issues with the final baked length, we are discontinuing the use of the current giant sub forms.* As of July 1, 2012, the current giant sub forms will no longer be allowed. You may continue to use the current bread forms until July 1, but you must ensure Giant Subs reach the specified length by either:
• Baking an extra section to add to the Giant Sub to achieve the proper length, OR - • Using whole braids and not cutting off ends on the any of the sections.
*Our manufacturers are redesigning the giant sub bread forms. We expect a new version to be available in 2012.


6. Work quickly to braid the remainder of the bread sticks. 7. Let the braids floor retard at room temperature until the internal temperature is 50° - 55° F. 8. Lightly mist each bread before moving it to the proofer. It’s a good idea to bake an extra braided section than what is actually needed. This
way if a section doesn't look good enough to use or is mistakenly cut too short, you'll have an extra one already baked. This is an especially good habit for employees who are inexperienced at making giant breads.

Packaging the Giant Sub

The base is perforated to use for two 3' subs.
1. Place two 7' strips of plastic wrap on the counter, over-lapping in the middle by about 3".
2. Center the flat cardboard base on top of the plastic wrap.
3. Place two more 7' strips on top of the board.
4. Place 4 pieces of subwrap, logo-side down, over-lapping slightly, in the center of the plastic wrap from
one end to the other.
5. Assemble sandwich on cardboard base.
6. Wrap the first set of plastic wrap around completed sandwich. Wrap the second set of plastic wrap
around the sandwich and the base.
7. Unfold the box carrier and pop up the handles.
8. Slide the wrapped sandwich and base on into the box.
9. Write the name of the sub type on the box and attach a completed Food Safety Guidelines label.
10. Refrigerate until Customer Pick up or Delivery.

Tuesday, December 13, 2011

Farmington schedule 12-20

Clinton Schedule 12-20



Riverdale schedule 12-20

Tuesday, December 6, 2011

Riverdale schedule 12-13

Farmington 12-13

All Farmington employees, if you need someone to cover you shift SARAH is on call. Her cell phone number doesn't work so please call her house number 801-451-9846 or 309-6343

Clinton 12-13

Monday, December 5, 2011

Robbery informtion

Dear Franchisees,

I want to share with you information regarding a store robbery at the Salt Lake City Avenues store. After an employee opened the store this morning, a male entered the store mentioning they had a weapon and demanded the contents of the cash register. Fortunately the employee was unharmed.

The robber was captured on surveillance tape and that information has been shared with the police.

Thank you to franchisee, Michael Lee, for sharing this information so we can share with the franchisee community.

A couple of suggestions:

1) Make sure cash till is operated with minimal cash by making frequent cash drops to safe

2) Train employees what to do in the event of a robbery (cooperate fully to help the robber to leave ASAP)

3) Make sure your store lighting is totally functional so the store is bright (interior and exterior)

4) Make sure surveillance equipment is functional

This is a good reminder to all of us to take precautions to keep staff safe and Subway an unlikely target.

Mike Holt

Clinton Cookie survey 12-5

Store Id
22747
Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10
Please provide specific comments to help us understand the rating you have assigned above.
I have been to other subway stores around and they are not as quick or friendly as this one.
What one area in general could we most improve upon?
Everything met my expectations
How many times per month do you visit a fast-food restaurant?
10
Of your monthly fast-food visits, how many per month are at SUBWAY®?
05
How/where did you pay?
Cash
Please enter the Date and Time posted on your receipt.
12/02/11 08:19:09


Great Job Clinton crew!!!!!

Tuesday, November 29, 2011

Customer appreciation for December!!

PLEASE READ

CAM-FSI_WEB.jpgCustomer Appreciation Month begins this Thurs., Dec. 1. Test markets showed significant increases in key ingredients needed for the promotion up to triple the typical weekly usage for Meatballs, and double the typical weekly usage for Marinara Sauce and Cold Cut Combo meats.

Make sure your staff knows to charge $2 each for the 6in Meatball Marinara and 6in Cold Cut Combo throughout December. We don't need a coupon for this price and that a national freestanding insert announcing Customer Appreciation Month (pictured) will be distributed to consumers this coming weekend. Managers don't forget to apply your $2 pricing decals next to the Meatball Marinara and Cold Cut Combo, on your Tier 1 menu translite. It also a great time to remind Sandwich Artists about the importance of upselling in December to higher-priced items like Steak Melts, and to add-ons such as Double Meat, Extra Cheese, cookies, chips and drinks.

Hey everyone just a reminder...

BOGO for sandwiches before 9am ends November 30th so Managers please remember to take down menu footer.

We are still doing the $3 breakfast combo until Dec. 29th.

We are done with the chicken marinara for $5. We can still make it, but it will be same price as the oven roasted chicken breast $5.50. Managers please take button off the computer and any menus or window clings.

Our $5 featured footlong for December is the Western Egg and Cheese. Western has 2 whole eggs, 4 pieces of ham, four cheese, and green peppers and onions and any other veggies (footlong). I've had a few people ask if they have to get gp and onions on the sandwich- No. They can get it without the veggies. Just as long as it has the ham its $5. Managers please put up new menu and window cling.

Also December is customer appreciation. For the entire month of December the cold cut and meatball marinara 6 inches will be $2 each.

*Please keep extra egg thawed out in bane and in fridge. We will be making this sandwich the whole day, not just for breakfast, so we'll be using a lot of eggs!! :)

I'm ordering promo t-shirts tomorrow so if you would like a promo t-shirt please let me know what size before tomorrow!!!

Thanks!

Farmington 12-6

Clinton 12-6

Riverdale 12-6

Tuesday, November 22, 2011



I'm taking orders for the next promotional t-shirt. If you would like one, I need to know by the DECEMBER 1st. They are $5 each (will be taken out of check) and can only be worn for a few months...

Riverdale schedule 11-29

Farmington schedule 11-29



Clinton schedule 11-29

Tuesday, November 15, 2011

River schedule 11-22

Clinton schedule 11-22

Farm Schedule 11-22

Tuesday, November 8, 2011

Counter mat

Discard Your Window #9 Counter Mat Insert; Corrected Piece Win9CounterMatInsert_WEB.jpgArrives Soon

Marketing Manager/Suzy Landino

There is an error on the Window #9 counter mat insert. Discard this piece immediately. A corrected version is being shipped to your restaurant and will arrive by Nov. 12. In addition, this same mailing will include the SUBWAY® Card Holiday Load Promotion menu footer, which was accidentally omitted from some Window #9 FAF kits.

The Window #9 counter mat insert has a green side featuring the Chicken Marinara Melt, and a blue side featuring the SUBWAY Card Holiday Load Promotion. The green side (top image) promotes the Chicken Marinara Melt for $5 in November, but incorrectly lists the Italian B.M.T. as one of the choices in our $5 FOOTLONG.

Hey managers new one will be coming soon. Please throw away old one and put new one in its place.

New coupons

Hey everyone a new coupons are coming out Tuesday, November 29th and Wednesday, November 30th it will feature six coupons that each offer a free 6-inch sub with the purchase of any 6-inch sub and a 21-oz drink. Make sure to ask a manager or shift leader if unsure how to ring up. Thanks!

Riverdale Cookie survey 11-5

From: Tell SUBWAY®
Subject: New Survey Notice from tellsubway.com
To: davholl77@yahoo.com
Date: Saturday, November 5, 2011, 10:46 AM

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
Every order is correct and under 10 minutes every time i go to this particular subway...plues its a drivethru which is much easier with children.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
05

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
051i.3mwy

NICE WORK YOU GUYS!!!! :)

Farmington Cookie survey 11-3

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: November 3, 2011 3:42:51 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
8

Please provide specific comments to help us understand the rating you have assigned above.
Bread was hard and not fresh

What one area in general could we most improve upon?
Food

What specific area of Food did you have an issue with?
Quality/Freshness of the bread

How many times per month do you visit a fast-food restaurant?
13-15

Of your monthly fast-food visits, how many per month are at SUBWAY®?
07

How/where did you pay?
Credit Card

PLEASE DO NOT MAKE MORE BREAD THAN CAN FIT IN YOUR BREAD HOLDER. WHEN IT SITS OUT TOO LONG, IT GETS HARD!!! We've slowed down tons. We do not need to make a ton of extra bread. Crew if you come across hard bread throw it out!!! Do not serve it!!

Farmington Schedule 11-15

Clinton Schedule 11-15

Riverdale schedule 11-15



Tuesday, November 1, 2011

Riverdale 11-8

Farmington 11-8

Clinton Schedule 11-8


Monday, October 31, 2011

THANKS!!!!

Thanks to all Managers and Crew at all the stores for your hard work during the $5 footlongs!

$5 footlongs are over!!!!!!!!!!!!!!!

Good JOB everyone :)

Let's work on getting stores clean and ready for our next evaluations!

PRICE CHANGES and formula changes!!

Hey managers and crew,

Just a few changes...

* The price for the Big PHILLY and the Turkey bacon avocado footlongs are now $8.75.

MANAGERS- please work on getting these prices changed in the computer and on menu board if you have questions ask Stacy.

EVERYONE- There is now 8 pieces of cheese on the footlong Chicken Bacon Ranch and the footlong BIG Philly. Do not charge extra for it. It is still regular price with the extra cheese.
(4 pieces of cheese on 6 inches)

Farmington Cookie survey 10-30


Nice work Farmington CREW!!
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 30, 2011 3:09:47 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
They were friendly, fast, and made my sandwhich the way I wanted. They had fresh ingredients stocked

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
11-12

Of your monthly fast-food visits, how many per month are at SUBWAY®?
05

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
051g.8urh

Riverdale Cookie survey 10-28

Lobby before preps and backroom stuff

Sent from my iPhone

Begin forwarded message:

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 30, 2011 4:10:41 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
6

Please provide specific comments to help us understand the rating you have assigned above.
this store is small and cramped. the sandwich was good but the clerk could not tell me what subway card points were worth in food, and the tables were all dirty. i had to use the one napkin i was given to wipe off spills on the table so i could sit down, and then go in front of other people to get another.

What one area in general could we most improve upon?
Cleanliness

What specific area of Cleanliness did you have an issue with?
Dining area

How many times per month do you visit a fast-food restaurant?
08

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/28/11 12:13:47

Remember
Lobby before preps and backroom stuff. BREAD, BANE, LOBBY :)

Clinton Cookie survey 10-29

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 29, 2011 10:51:34 AM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
8

Please provide specific comments to help us understand the rating you have assigned above.
Restaurant was clean. Very busy but a short wait. Employees were not very friendly or personable.

What one area in general could we most improve upon?
Customer Service

What specific area of Customer Service did you have an issue with?
Friendliness of Employees

How many times per month do you visit a fast-food restaurant?
02

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01

How/where did you pay?
SUBWAY® Card

Please enter the Host ID printed on your receipt.
051g.8VUc

What email address should we send the unique code good for a free cookie to?
JulieMerrill2@mail.weber.edu

It's important to get employees through quickly, but it is also very important to be friendly and not talk with each other on line.

Tuesday, October 25, 2011

Clinton Cookie survey 10-24

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 24, 2011 5:12:46 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
2

Please provide specific comments to help us understand the rating you have assigned above.
the chicken teriyaki didnt taste good, the sandwich was put together upside downso when i opened it it fell apart, the veggies were put on skimpy

What one area in general could we most improve upon?
Food

What specific area of Food did you have an issue with?
Taste

How many times per month do you visit a fast-food restaurant?
10

Of your monthly fast-food visits, how many per month are at SUBWAY®?
04

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
051g.3tr2

Clinton cookie survey 10-24

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 24, 2011 12:28:36 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
It was better than the subway in clearfield. Staff was extremely friendly and even held on to a movie I left behind for about 30 minutes. I was really satisfied with this subway and would definately recommend this one over every other subway.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
10

Of your monthly fast-food visits, how many per month are at SUBWAY®?
04

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/23/11. 17:43:21

Clinton schedule 11-1

Farmington schedule 11-1

Riverdale schedule 11-1

Monday, October 24, 2011

Clinton Cookie Survey OCT. 19

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 19, 2011 7:09:43 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
8

Please provide specific comments to help us understand the rating you have assigned above.
Love subway but the store was a little dirty

What one area in general could we most improve upon?
Cleanliness

What specific area of Cleanliness did you have an issue with?
Dining area

How many times per month do you visit a fast-food restaurant?
01

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/19/11 19:01

Let's work on keeping the lobby clean even when it's crazy :) Person on till needs to be working on BREAD, BANE, LOBBY while working register.

Clinton Store Comment

Way to go KIM from Clinton!!!

Greetings, Subway! I"m a frequent visitor to this subway (2-4 times a week). During a recent visit, I spoke with an employee that I"ve seen every morning I"ve been there. After asking her name, she introduced herself as "Kim". I asked to speak to the store manager so that I could commend Kim"s ability to multitask and her always hard-working but cheerful demeanor. She informed me that she was the store manager and told me that if I"d like to say anything positive about her store I could do so on the cookie survey. Considering how often I see her working so hard, alone, I figured she deserved a more "personal" recognition. Her work ethic doesn"t seem to slow down, even when I"ve visited during lunch hours. She stands head and shoulders above most employees I"ve met and I"m not surprised she"s the store manager. -Very Respectfully, Shane McFadden

Thanks Kim for all your hard work and representing Clinton Store so well!

Wednesday, October 19, 2011

Farmington cookie survey 10-18

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 18, 2011 3:08:55 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
Very quick and friendly workers.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
08

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
081m.hJ0t

What email address should we send the unique code good for a free cookie to?
beckyc1@q.com

Please send me news and offers from SUBWAY® Restaurants.
Yes

Farmington cookie survey 10-17

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 17, 2011 3:04:48 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
The staff there is always so friendly and the service is very fast. The store location is great and clean.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
03

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
3293

What email address should we send the unique code good for a free cookie to?
grandmahutch5@q.com

Please send me news and offers from SUBWAY® Restaurants.
Yes

Riverdale cookie survey 10-14

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 14, 2011 8:19:41 AM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
0

Please provide specific comments to help us understand the rating you have assigned above.
I will NEVER return to this store. My order started out bad. I was told no whole eggs available at the time. Sandwich was made with the wrong bread and tomaotes were put on without my asking for them. I did not know about the issues until I arrived at work 5 miles away from the store. When I returned to the store the employee did not seem concerned and informed me that tomatoes are always put on that sandwich. NO appology for her mistakes or my time and gas money.

What one area in general could we most improve upon?
Customer Service

What specific area of Customer Service did you have an issue with?
Other

Please tell us what the specific issue with Customer Service was.
EXTREEMLY POOR employee service and inaccurate order

How many times per month do you visit a fast-food restaurant?
11-12

Of your monthly fast-food visits, how many per month are at SUBWAY®?
06

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/13/11 07:34:06

Riverdale cookie survey 10-12

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 12, 2011 4:04:41 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
the guy helping me was really nice and helpful.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
03

Of your monthly fast-food visits, how many per month are at SUBWAY®?
05

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
5308

What email address should we send the unique code good for a free cookie to?
martavaz77@yahoo.com

Clinton cookie survey 10-12

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 12, 2011 1:29:39 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
The store was very clean and the line moved quickly.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
02

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01

How/where did you pay?
Credit Card

Please enter the Host ID printed on your receipt.
061s.gywB

What email address should we send the unique code good for a free cookie to?
kuzakus@gmail.com

Please send me news and offers from SUBWAY® Restaurants.
No

Tuesday, October 18, 2011

Clinton 10-25

Farmington 10-25

Riverdale 10-25



Tuesday, October 11, 2011

Riverdale schedule 10-18

Farmington schedule 10-18

Clinton Schedule 10-18

Monday, October 10, 2011

Farmington cookie survey 10-5

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 5, 2011 4:29:36 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
9

Please provide specific comments to help us understand the rating you have assigned above.
Clean store. Good food. Sometimes they get really busy but they do the best they can. Im always on a tight schedule - just breaking for lunch.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
10

Of your monthly fast-food visits, how many per month are at SUBWAY®?
03

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/5/11 12:55

Riverdale cookie survey 10-4

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 5, 2011 12:44:47 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
9

Please provide specific comments to help us understand the rating you have assigned above.
Very fast drive-thru

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
05

Of your monthly fast-food visits, how many per month are at SUBWAY®?
03

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/04/11 12:37:13

Way to go Riverdale crew!! Keep up the good work :)

Farmington cookie survey 10-4

Help the people out or give them a cookie. Make them happy- DAVE


Begin forwarded message:

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 4, 2011 3:11:35 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
6

Please provide specific comments to help us understand the rating you have assigned above.
There

What one area in general could we most improve upon?
Customer Service

What specific area of Customer Service did you have an issue with?
Other

Please tell us what the specific issue with Customer Service was.
I gave them my Subway Points card he handed it bac after I had paid and my points were not there. When I asked him to add them he indicated he could not because the sale was already concluded.

How many times per month do you visit a fast-food restaurant?
05

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/04/2011 13.58.56