| SUBWAY®-Restaurant (Store ID) |
| 32711 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 4 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| Half of cookie was really hard, other half, semi hard. Sandwich was also very cold, like the veggies were semi frozen. Also too much dressings were put on sandwich to where it lowered the taste of the sandwich. |
| What one area in general could we most improve upon? (please choose one) |
| Food |
| What specific area of Food did you have an issue with? (choose one) |
| Temperature of the food |
| How many times per month do you visit a fast-food restaurant? |
| 03 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 02 |
| Please select the date and time posted on your receipt. |
| 2/27/2012 12:49:00 PM |
| Please enter the Trans # posted on your receipt. |
| 108 *I left new lids for you guys. If you have a sauce bottle lid that is putting too much sauce out, throw it out. If you guys need more lids let Stacy know! *Cookies should be cooked fresh every morning. If cookies aren't being sold very fast, don't make very many. |
Tuesday, February 28, 2012
Riverdale cookie survey 2-24
Nice work crew!
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 24, 2012 2:53:32 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 6201 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| The afternoon crew at this Subway are awesome! I drive farther to go to this location because each time they are smiling and friendly, they greet you and take the time to listen to what you want on your sandwich and make it perfectly as you like it! |
| What one area in general could we most improve upon? (please choose one) |
| Everything met my expectations |
| How many times per month do you visit a fast-food restaurant? |
| 13 - 15 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 08 |
| Please select the date and time posted on your receipt. |
| 2/24/2012 2:34:00 PM |
| Please enter the Trans # posted on your receipt. |
| 184 |
Riverdale cookie survey 2/22
| SUBWAY®-Restaurant (Store ID) |
| 6201 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| PEOPLE ARE COURTEUS AND VERY CUSTOMER ORIENTED!!!! |
| What one area in general could we most improve upon? (please choose one) |
| Value |
| What specific area of Value did you have an issue with? (choose one) |
| Select One |
| How many times per month do you visit a fast-food restaurant? |
| 16 + |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 08 |
| Please select the date and time posted on your receipt. |
| 2/22/2012 12:23:00 PM |
| Please enter the Trans # posted on your receipt. |
| 82 |
Monday, February 27, 2012
Phone Scams
From: Joe Tiapson [mailto:Joe_Tiapson@BYU.EDU]
Sent: Tuesday, February 21, 2012 9:19 AM
To: Mike Holt
Cc: Mike Podzikowski; Barbara Lettich; Tim Ipson
Subject: RE: Subway Phone Scam
Just wanted to let you know that this group is at it again. Someone claiming to be from Subway Corporate called in to our fishbowl office this morning and said that they were going to be delivering uniforms tomorrow and that they would be auditing our store tomorrow. In order to be ready, they needed personal cell phone numbers from our employees, 1 phone number for each case of uniforms that was to be delivered. Everything was very similar to the situation last year.
Be aware of this. If anyone is asking for any information at all, give them my number.
Thursday, February 23, 2012
Clinton cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 22, 2012 1:10:45 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 32711 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| Excellent customer service and good sandwiches |
| What one area in general could we most improve upon? (please choose one) |
| Everything met my expectations |
| How many times per month do you visit a fast-food restaurant? |
| 11 - 12 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 02 |
| Please select the date and time posted on your receipt. |
| 2/22/2012 12:38:00 PM |
| Please enter the Trans # posted on your receipt. |
| 112 |
| How/where did you pay? |
| Credit Card |
| What email address should we send the unique code good for a free cookie to? |
| krissybigelow@aol.com |
Clinton Cookie survey
| SUBWAY®-Restaurant (Store ID) |
| 22747 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 8 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| This subway is consistently slow, and the sandwiches are a little sloppy. However, the employees are usually friendly. |
| What one area in general could we most improve upon? (please choose one) |
| Customer Service |
| What specific area of Customer Service did you have an issue with? (choose one) |
| Speed of Service |
| How many times per month do you visit a fast-food restaurant? |
| 04 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 01 |
| Please select the date and time posted on your receipt. |
| 2/12/2012 7:44:00 PM |
| Please enter the Trans # posted on your receipt. |
| 153 |
| How/where did you pay? |
| Credit Card It's important to make sandwiches quickly, but we need to still make neat/ not sloppy sandwiches! |
Clinton cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 18, 2012 1:00:40 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 22747 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 8 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| When I went they were kind of busy but were able to make everyone's subs in a timely manner and made sure they made exactly what the customers wanted. Cashier was very nice and friendly. |
| What one area in general could we most improve upon? (please choose one) |
| Value |
| What specific area of Value did you have an issue with? (choose one) |
| Not enough meat |
| How many times per month do you visit a fast-food restaurant? |
| 03 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 01 |
| Please select the date and time posted on your receipt. |
| 2/17/2012 5:10:00 PM |
| Please enter the Trans # posted on your receipt. |
| 215 |
| How/where did you pay? |
| Credit Card |
Riverdale cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 17, 2012 3:40:36 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 6201 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| I am super picky about my food and I am always happy with the way the employee is always happy to help! |
| What one area in general could we most improve upon? (please choose one) |
| Everything met my expectations |
| How many times per month do you visit a fast-food restaurant? |
| 04 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 04 |
| Please select the date and time posted on your receipt. |
| 2/17/2012 2:40:00 PM |
| Please enter the Trans # posted on your receipt. |
| 179 |
| How/where did you pay? |
| Cash |
| What email address should we send the unique code good for a free cookie to? |
| mehaffeycou2@yahoo.com |
Tuesday, February 21, 2012
Tuesday, February 14, 2012
Riverdale cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 6, 2012 1:34:34 PM PST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 6201 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| In todays age I've ran into so many rude teenagers that have no idea what they are doing in their job. This kid was kind, gracious, helpful and just an all around good kid. He needs to be rwarded for his good works!! the Clerks # is 1803 And the name says Kelli. But is was a young man that helped me |
| What one area in general could we most improve upon? (please choose one) |
| Everything met my expectations |
| How many times per month do you visit a fast-food restaurant? |
| 11 - 12 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 09 |
| Please select the date and time posted on your receipt. |
| 2/3/2012 2:13:00 PM |
| Please enter the Trans # posted on your receipt. |
| 156 |
Farmington cookie survey
| SUBWAY®-Restaurant (Store ID) |
| 32711 |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 10 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| Employees were fast, efficient, and friendly |
| What one area in general could we most improve upon? (please choose one) |
| Everything met my expectations |
| How many times per month do you visit a fast-food restaurant? |
| 08 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 01 |
| Please select the date and time posted on your receipt. |
| 2/7/2012 1:16:00 PM |
| Please enter the Trans # posted on your receipt. |
| 141 |
| How/where did you pay? |
| Credit Card |
Cookie survey
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: February 13, 2012 1:25:33 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY®-Restaurant (Store ID) |
| 6201 (Riverdale) |
| Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (0-Not at all likely, 5-Neutral, 10-Extremely likely) |
| 5 |
| Please provide specific comments to help us understand the rating you have assigned above. |
| They didn't answer the drive-thru so had to pull forward and wait and I was in a hurry too. |
| What one area in general could we most improve upon? (please choose one) |
| Customer Service |
| What specific area of Customer Service did you have an issue with? (choose one) |
| Speed of Service |
| How many times per month do you visit a fast-food restaurant? |
| 11 - 12 |
| Of those monthly visits, how many per month are at SUBWAY®? |
| 06 |
| Please select the date and time posted on your receipt. |
| 2/13/2012 12:38:00 PM |
| Please enter the Trans # posted on your receipt. |
| 61 |
| How/where did you pay? |
| Credit Card |
Tuesday, February 7, 2012
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