Tuesday, December 25, 2012
Monday, December 24, 2012
Tuesday, December 18, 2012
Riverdale cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 12, 2012, 1:56:45 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201-0 |
| Please select the date and time posted on your receipt. |
| 12/10/2012 7:00:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Great job guys! Thanks. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 24 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 10 |
Foxglove famington cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 17, 2012, 6:30:35 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 32711-0 |
| Please select the date and time posted on your receipt. |
| 12/17/2012 5:05:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 9 Friendliness of Employees: 10 Cleanliness: 5 Comfort and Atmosphere: 5 The total Value you received today: 8 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Our sandwich builder, Josh, was so friendly. He was a great kid! |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 10 |
Clinton Cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 14, 2012, 1:54:37 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 22747-0 |
| Please select the date and time posted on your receipt. |
| 12/13/2012 1:15:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Thank for for all of your friendly smiles. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
Riverdale cookie survey
Ladies restroom wasn't working???? Is something broken?
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 9, 2012, 12:26:36 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201-0 |
| Please select the date and time posted on your receipt. |
| 12/8/2012 2:13:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 9 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 9 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 9 Cleanliness: 8 Comfort and Atmosphere: 9 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| ladies Rest room was not working |
Clinton cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 5, 2012, 7:10:42 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 22747-0 |
| Please select the date and time posted on your receipt. |
| 12/5/2012 3:45:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 9 Cleanliness: 10 Comfort and Atmosphere: 9 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| smile more!!!! |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 4 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 2 |
Tuesday, December 11, 2012
Tuesday, December 4, 2012
Foxglove Farmington cookie survey
| SUBWAY® (Store ID) |
| 32711-0 |
| Please select the date and time posted on your receipt. |
| 12/1/2012 1:58:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 9 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 9 Speed of Service: 10 Friendliness of Employees: 9 Cleanliness: 9 Comfort and Atmosphere: 8 The total Value you received today: 9 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Great service and good food, thanks. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
STaion park cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 1, 2012, 2:24:38 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 46218-0 |
| Please select the date and time posted on your receipt. |
| 12/1/2012 2:00:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 7 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 4 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 2 Friendliness of Employees: 10 Cleanliness: 8 Comfort and Atmosphere: 10 The total Value you received today: 7 |
| Why were you less than satisfied with the speed of service? (Please choose one.) |
| Time to ring up your order by the cashier |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| Train Cashiers better |
Tuesday, November 27, 2012
Foxglove Farm cookie survey 11-20
| SUBWAY® (Store ID) |
| 32711-0 |
| Please select the date and time posted on your receipt. |
| 11/20/2012 3:06:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Good job |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 5 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 3 |
Riverdale cookie survey 11-23
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: November 23, 2012, 9:54:32 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201-0 |
| Please select the date and time posted on your receipt. |
| 11/23/2012 1:44:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| I thought they were nice and appreciated that they weren't skimpy with the spinach on my sandwich! |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 3 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 1 |
Monday, November 26, 2012
Foxglove Farmington Evalutaion
Foxglove NOVEMBER Evaluation
-There were many items both in sandwich unit and walk in cooler that were past their shelf life. Food is only good for 48 hrs. please do not over prep. Everyone needs to be checking dates, especially the opener. If anything is over 48 hrs. Dave needs to know. There were also many cambros in bane that weren’t labeled at all. EVERYTHING has to have date, time, initials, and what it is to be in the bane.
-There were several bags of sauce that did not have any labeling info on them in fridge. The sauce bottles need to be labeled with the date they were filled in the fridge.
-There was expired yogurt in the beverage cooler. There were also bottled drinks that were expired. Please make sure you are checking dates. Especially short shifters who should be stocking chips and beverage holder. Managers should be check when working also.
Sauce bottles in walk in cooler are very crusty around the lids as if they are not being washed properly. Always grab a new bottle when filling sauces. Make sure to clean correctly.
-There was a lot of bread in bread cabinet from previous day and new bread was being stored in the proofer. Bread from the previous day needs to be discarded. Please do not over fill bread holder and only make enough for the rush.
-There were 3-pack cookies that were 2 days old. Only cookies from the day prior may be served. Do not over make cookies. Fresh ones should be made every morning.
Flatbread is not being wrapped in the flatbread pouches. This includes footlongs. They need to be wrapped into two six inch pouches.
-There were many bottles that were missing sauce bottle labels or need to be replaced.
-The product in the hot well did not have the day and time that product was heated marked on the lid. Meatballs can only be held for 4 hours. Make smaller portions if needed of meatballs to ensure product does not go over 4 hours. Remember these need to be heated to 165* before they can be put in the hot well.
-The bread seasoning is being stored in the bread seasoning pan outside of the fridge and has a buildup of yeast. This means it is not being emptied after each day and old seasoning is used. -Seasoning must be thrown out EVERY night and the container cleaned. When not using it must be kept in fridge.
-Speed oven is extremely dirty and not being cleaned properly. Opener should be cleaning every morning!
-Freezer floor is covered in ice build-up. This should be cleaned every night. Freezer is leaking water out of compressor. This needs to be fixed.
-There was not pre-packaged 12 pack of cookies on display. Must have one on display until 5pm, at this point they can be broken into 3 packs. After 7pm cookies can be sold for 1-3 pack for $1.
-Coffee pot is not wrapped with the proper Seattle’s best red wrap sleeve.
-Cookie labels show calorie content and is not required in our state. New ones need to be ordered.
-The cutting boards on the sandwich unit are yellowed and need to be replaced.
-There are many temp logs that have been missed. There are many temps that do not include the tenth of a decimal. Many temps that were between 40-140 degrees that must have the Action log filled out on back.
-There was only 1 employee out of 4 that was wearing a name tag.
-The extras menu panel does not list avocado.
-There is once again un-approved advertising in the restaurant. (Phantom of the Opera). We are not to have any advertising in the restaurant that is not subway approved. Please throw out.
Let’s work on getting these things fixed for next evaluation!
-There were many items both in sandwich unit and walk in cooler that were past their shelf life. Food is only good for 48 hrs. please do not over prep. Everyone needs to be checking dates, especially the opener. If anything is over 48 hrs. Dave needs to know. There were also many cambros in bane that weren’t labeled at all. EVERYTHING has to have date, time, initials, and what it is to be in the bane.
-There were several bags of sauce that did not have any labeling info on them in fridge. The sauce bottles need to be labeled with the date they were filled in the fridge.
-There was expired yogurt in the beverage cooler. There were also bottled drinks that were expired. Please make sure you are checking dates. Especially short shifters who should be stocking chips and beverage holder. Managers should be check when working also.
Sauce bottles in walk in cooler are very crusty around the lids as if they are not being washed properly. Always grab a new bottle when filling sauces. Make sure to clean correctly.
-There was a lot of bread in bread cabinet from previous day and new bread was being stored in the proofer. Bread from the previous day needs to be discarded. Please do not over fill bread holder and only make enough for the rush.
-There were 3-pack cookies that were 2 days old. Only cookies from the day prior may be served. Do not over make cookies. Fresh ones should be made every morning.
Flatbread is not being wrapped in the flatbread pouches. This includes footlongs. They need to be wrapped into two six inch pouches.
-There were many bottles that were missing sauce bottle labels or need to be replaced.
-The product in the hot well did not have the day and time that product was heated marked on the lid. Meatballs can only be held for 4 hours. Make smaller portions if needed of meatballs to ensure product does not go over 4 hours. Remember these need to be heated to 165* before they can be put in the hot well.
-The bread seasoning is being stored in the bread seasoning pan outside of the fridge and has a buildup of yeast. This means it is not being emptied after each day and old seasoning is used. -Seasoning must be thrown out EVERY night and the container cleaned. When not using it must be kept in fridge.
-Speed oven is extremely dirty and not being cleaned properly. Opener should be cleaning every morning!
-Freezer floor is covered in ice build-up. This should be cleaned every night. Freezer is leaking water out of compressor. This needs to be fixed.
-There was not pre-packaged 12 pack of cookies on display. Must have one on display until 5pm, at this point they can be broken into 3 packs. After 7pm cookies can be sold for 1-3 pack for $1.
-Coffee pot is not wrapped with the proper Seattle’s best red wrap sleeve.
-Cookie labels show calorie content and is not required in our state. New ones need to be ordered.
-The cutting boards on the sandwich unit are yellowed and need to be replaced.
-There are many temp logs that have been missed. There are many temps that do not include the tenth of a decimal. Many temps that were between 40-140 degrees that must have the Action log filled out on back.
-There was only 1 employee out of 4 that was wearing a name tag.
-The extras menu panel does not list avocado.
-There is once again un-approved advertising in the restaurant. (Phantom of the Opera). We are not to have any advertising in the restaurant that is not subway approved. Please throw out.
Let’s work on getting these things fixed for next evaluation!
Station park November Evaluation
Station Park NOVEMBER Evaluation
*All prepped food items and open products contain labeling information. This means any open bags of sauce, frozen items, and all preps need (date, time with AM and PM, what it is, and initials).
*Apples were out of date. They need to be thrown out after sell by dates. Short shifters should be checking this when stocking their chips and bottled beverage holder.
*We had 7-8 pieces of bread being stored on a pan, and there should only be 5.
*Chicken Teriyaki not being prepared properly. There was sweet onion sauce mixed in with the chicken teriyaki sauce. Only put Teriyaki glaze on the chicken strips.
*Dining room pipe and drain below the beverage station has a build up of slime and mold.
*There was not a 12 pack of pre-packaged cookies on display.
*The coffee air pot did not have the Seattle’s Best wrap on it.
*There was not four weeks of Food Safety Temperature recordings and actions logs present. Many of our temps were out of range between 40-140. When this happens, you MUST fill out the action log on back of temp log paper and let a manager know!
*On the #4 cling on bane, BBQ needs to be added to the full flavor side and spicy mustard to the fat free side.
*All prepped food items and open products contain labeling information. This means any open bags of sauce, frozen items, and all preps need (date, time with AM and PM, what it is, and initials).
*Apples were out of date. They need to be thrown out after sell by dates. Short shifters should be checking this when stocking their chips and bottled beverage holder.
*We had 7-8 pieces of bread being stored on a pan, and there should only be 5.
*Chicken Teriyaki not being prepared properly. There was sweet onion sauce mixed in with the chicken teriyaki sauce. Only put Teriyaki glaze on the chicken strips.
*Dining room pipe and drain below the beverage station has a build up of slime and mold.
*There was not a 12 pack of pre-packaged cookies on display.
*The coffee air pot did not have the Seattle’s Best wrap on it.
*There was not four weeks of Food Safety Temperature recordings and actions logs present. Many of our temps were out of range between 40-140. When this happens, you MUST fill out the action log on back of temp log paper and let a manager know!
*On the #4 cling on bane, BBQ needs to be added to the full flavor side and spicy mustard to the fat free side.
Tuesday, November 20, 2012
PAYROLL INFO
Hey everyone!
Dave is going to get our payroll to us early, probably on Wednesday. But this means that payroll will not include Tuesday the 20th hours. The 20th will be on next Payroll unless you need it this week contact Dave for a paid out!
Thanks guys!
Happy THANKSGIVING!
Dave is going to get our payroll to us early, probably on Wednesday. But this means that payroll will not include Tuesday the 20th hours. The 20th will be on next Payroll unless you need it this week contact Dave for a paid out!
Thanks guys!
Happy THANKSGIVING!
Friday, November 16, 2012
Good Vs. Poor Hand Washing: A Graphic Demo of Correct Hand Washing Techniques | Video - ABC News
Good Vs. Poor Hand Washing: A Graphic Demo of Correct Hand Washing Techniques | Video - ABC News
Everyone watch this video!! Hand washing is so important!
Everyone watch this video!! Hand washing is so important!
CLINTON NOVEMBER EVALUATION
-Buffalo Chicken and Chicken Strips were out of date in bane. Food can only be 48 hours old. Please DO NOT over prep.-Open bags of sauce (buffalo, mayo) did not have a date on them. We need to start dating any open sauce bags in fridge.
-Menu boards were very dirty with oven grease buildup. Managers make sure these are least getting cleaned every window change with oven cleaner. And employees are assigned to clean every few weeks.
-ALL flatbread sandwiches need to be wrapped into pouches. This includes footlong sandwiches. They need to be wrapped into TWO six inch pouches.
-Cutting boards are yellowed new ones need to be ordered.
-There were missing days on the temp log. Openers and Closers, please help remind your short shifters to make sure temps are getting done before they leave. If any temps are out of range (41*-140*) The action log on back of temp log MUST BE FILLED OUT! If food is out a range let a manager know!
-Hand washing sticker in bathroom is worn and peeling. (Plaque hand washing sign might be helpful/ new towel dispenser.)
-There was a handwritten price for up-charge of yogurt on the menu board. Subway doesn’t allow anything to be handwritten. Needs to be replaced with stickers. Avocado needs to be added to the extras section of the menu board.
-Chicken breast is being filled with water when heated in microwave. Don’t let water touch the chicken. Make sure hot bane has plenty of water and there are two pan liners under chicken.
-Avocado is being squeezed from the bag instead of in a cambro and being portioned with scoop. Do not SQUEEZE from the bag!
-Cooked Chicken breast and meatballs need to be heated to 165* before putting in hot-well.
Sandwiches need to be neater. If you are having problems folding sandwiches and veggies are falling out when you pick up to wrap, you are putting to many veggies on the sandwich. There are 3 of each veggie on a six inch sandwich. Also make sure nothing is in fold of sandwich- meat, cheese, or veggies. This will make it harder to close. Make sure you are cutting bread using a diagonal hinge cut. Managers and shift leaders please watch this and critique crew.
-Several ceiling tiles in dining room had water stains, need to be replaced.
Tuesday, November 13, 2012
Tuesday, November 6, 2012
Foxglove farm cookie survey-
| SUBWAY® (Store ID) |
| 32711-0 |
| Please select the date and time posted on your receipt. |
| 10/31/2012 8:59:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 9 Speed of Service: 9 Friendliness of Employees: 10 Cleanliness: 9 Comfort and Atmosphere: 9 The total Value you received today: 9 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| The gals that helped me today made my visit great! |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 12 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 2 |
Foxglove Farm cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 30, 2012, 3:47:33 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 32711-0 |
| Please select the date and time posted on your receipt. |
| 10/27/2012 7:42:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 9 Speed of Service: 10 Friendliness of Employees: 8 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Keep up the good work! :-) |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 3 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 2 |
Sunday, November 4, 2012
Jazz translite- Managers please read
Before:
During Window 9, please display the Jazz Fresh
Value Meal translite in menu panel position #2. The Spicy Italian
translite should be moved from position #2 to position #8. The cookie
translite will be removed from the menu panel. *Please keep the cookie
translite for possible future use.
AFTER:
Tuesday, October 30, 2012
Tuesday, October 23, 2012
Subscribe to:
Posts (Atom)