Farmington cookie survey 10-4

Help the people out or give them a cookie. Make them happy- DAVE

Begin forwarded message:

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 4, 2011 3:11:35 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
6

Please provide specific comments to help us understand the rating you have assigned above.
There

What one area in general could we most improve upon?
Customer Service

What specific area of Customer Service did you have an issue with?
Other

Please tell us what the specific issue with Customer Service was.
I gave them my Subway Points card he handed it bac after I had paid and my points were not there. When I asked him to add them he indicated he could not because the sale was already concluded.

How many times per month do you visit a fast-food restaurant?
05

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
10/04/2011 13.58.56