Tuesday, October 30, 2012
Tuesday, October 23, 2012
Sunday, October 21, 2012
New cookie basket
Dear Franchisees,
There has been some confusion regarding the prepackaged cookie basket display. The Prepackaged Cookie basket display is not to replace the standard enclosed Subway cookie case but is to be used in addition to the cookie case. Please refer to the playbook that was shipped with the merchandizing kit.
During our last Subway meeting at Nicholas, it was decided that the Sugar Cookie will be discontinued
as a MOP choice as soon as supplies are depleted. Now that the Double
Chocolate Chip cookie is a standard Cookie, the market is only allowed
one MOP cookie choice which will continue being the Raspberry Cheesecake Cookie.
The
basket display should be displayed vertically adjacent to the cookie
display or horizontally in front of the POS system as shown below. Test
stores that properly executed the prepackaged cookies experienced
additional cookie sales ranging between $10 and $50 a day.
Stores are encouraged to start the program right away. Prepackaged Cookie display is compliance as of Nov 1, 2012.
Tuesday, October 16, 2012
Station park cookie survey
| SUBWAY® (Store ID) |
| 46218 |
| Please select the date and time posted on your receipt. |
| 10/4/2012 11:32:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 4 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 7 Speed of Service: 10 Friendliness of Employees: 2 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Why were you less than satisfied with the friendliness of the employee? (Please choose one.) |
| Employee was distracted and not focused on me |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| I tried the Tuscan chicken. I wanted "sweet onion sauce" on it. The girl making my sandwich INSISTED i have the balsamic vinaigrette on it. I told her I really like the sweet onion sauce, but she again insisted. I tried the balsamic vinaigrette, and didn't like it. It kind of ruined my sandwich |
| How many times per month do you visit a fast-food restaurant? |
| 8 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 4 |
Foxglove farmington survey
| SUBWAY® (Store ID) |
| 32711 |
| Please select the date and time posted on your receipt. |
| 10/6/2012 10:04:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 9 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| thank you all for a very efficient and friendly experience |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 8 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 7 |
cookie survey station park
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: October 6, 2012 11:01:33 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 46218 |
| Please select the date and time posted on your receipt. |
| 9/14/2012 7:23:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Fantastic Job!! Very Professional. Great suggestions. Loved the sandwich. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 12 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 2 |
| What email address should we send the unique code good for a free cookie to? |
| thinesley@juno.com |
| Please send me VALUABLE offers and news from SUBWAY® Restaurants. |
| No |
Monday, October 15, 2012
Friday, October 12, 2012
Everyone READ!!
Hey managers and crews,
I want our focus for the next few months to be customer service. We should be welcoming all customers into the store with a smile, ready and willing to help them. Many times I see employees are waiting to help the customer until they finish a few of the things they have started, or waiting to see if someone else will help the customer. I want everyone to welcome and help the person in line a9no matter if it is 1 or a line of customers) with a smile, quit any conversation you are having with another employee, and work on getting customer out quickly. Right now we are competing with places like Jimmy Johns. The few times I have been into a Jimmy Johns, they are super friendly. When I walk in the sandwiches are made quickly and I am in and out. We obviously can't make sandwiches as quick as they can because we don't have (I'd like a number one) menu, that's not what subway is about. We can however, speed up how quickly we make sandwiches (without being sloppy) and work on getting them out as fast as we can. I don't want to see anyone just standing around in the line. People on the line should be consistently helping each other out. When the starter is cutting the bread, the dresser (if not putting veggies on a sandwich) should be getting the meat ready, finding out what kind of cheese they'd like, and if it is toasted. NOT JUST STANDING THERE. The person on the register has the most to do. They need to be filling the bane, checking bread, and cleaning the lobby. NEVER JUST STANDING. As I mentioned before, Jimmy John's employees are really friendly and excited to help their customers. When I am working at one of OUR stores, I feel like most of our employees are annoyed to see another customer walk in. We should NEVER act annoyed towards any customer. They are the ones that keep our stores running! I once was told from somebody I knew that worked at Disneyland, that as soon as they as they started working for the day, they were no longer themselves but they were actors. They had to play their part. I think when we walk into work we should become actors and even if we are having a bad day, or it's been crazy busy, show and make the customers feel like we want them to come to our stores and that they do matter.
I want our focus for the next few months to be customer service. We should be welcoming all customers into the store with a smile, ready and willing to help them. Many times I see employees are waiting to help the customer until they finish a few of the things they have started, or waiting to see if someone else will help the customer. I want everyone to welcome and help the person in line a9no matter if it is 1 or a line of customers) with a smile, quit any conversation you are having with another employee, and work on getting customer out quickly. Right now we are competing with places like Jimmy Johns. The few times I have been into a Jimmy Johns, they are super friendly. When I walk in the sandwiches are made quickly and I am in and out. We obviously can't make sandwiches as quick as they can because we don't have (I'd like a number one) menu, that's not what subway is about. We can however, speed up how quickly we make sandwiches (without being sloppy) and work on getting them out as fast as we can. I don't want to see anyone just standing around in the line. People on the line should be consistently helping each other out. When the starter is cutting the bread, the dresser (if not putting veggies on a sandwich) should be getting the meat ready, finding out what kind of cheese they'd like, and if it is toasted. NOT JUST STANDING THERE. The person on the register has the most to do. They need to be filling the bane, checking bread, and cleaning the lobby. NEVER JUST STANDING. As I mentioned before, Jimmy John's employees are really friendly and excited to help their customers. When I am working at one of OUR stores, I feel like most of our employees are annoyed to see another customer walk in. We should NEVER act annoyed towards any customer. They are the ones that keep our stores running! I once was told from somebody I knew that worked at Disneyland, that as soon as they as they started working for the day, they were no longer themselves but they were actors. They had to play their part. I think when we walk into work we should become actors and even if we are having a bad day, or it's been crazy busy, show and make the customers feel like we want them to come to our stores and that they do matter.
Tuesday, October 9, 2012
Wednesday, October 3, 2012
Subway promo shirt!
| Please text if you would like one and what size. They are $5 and will be good for 1-2 months | ||
| ||
Tuesday, October 2, 2012
Tuscan Chicken
To prep the tuscan chicken:
Put one full bag of chicken strips in a bowl and one package of the tuscan herb seasoning. Mix together and put in cambros and label with appropriate date, time, what it is, and your initials.
The footlong is $6 and the six inch is $4.
To make the sandwich, 1 LEVEL yellow scoop for six inch, 2 LEVEL yellow scoops for the footlong. Toast on the regular chicken strip setting. Put on requested veggies. This sandwich is also recommended with the balsamic vinaigrette sauce so make sure and suggest this to customers.
Put one full bag of chicken strips in a bowl and one package of the tuscan herb seasoning. Mix together and put in cambros and label with appropriate date, time, what it is, and your initials.
The footlong is $6 and the six inch is $4.
To make the sandwich, 1 LEVEL yellow scoop for six inch, 2 LEVEL yellow scoops for the footlong. Toast on the regular chicken strip setting. Put on requested veggies. This sandwich is also recommended with the balsamic vinaigrette sauce so make sure and suggest this to customers.
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