Tuesday, August 28, 2012
New Farmington Store cookie survey
Customers are always first! Everyone should stop what they are doing and make sure the customer is helped ASAP.From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: August 24, 2012 6:04:36 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) | ||
| 46218 | ||
| Please select the date and time posted on your receipt. | ||
| 7/28/2012 6:22:00 PM | ||
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) | ||
| 2 | ||
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) | ||
| 1 | ||
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) | ||
| Quality of the Food: 4 Speed of Service: 0 Friendliness of Employees: 0 Cleanliness: 6 Comfort and Atmosphere: 4 The total Value you received today: 4 | ||
| Why were you less than satisfied with the quality of food? (Please choose one.) | ||
| Sandwich presentation | ||
| Why were you less than satisfied with the speed of service? (Please choose one.) | ||
| Length of time to place your order | ||
| Why were you less than satisfied with the friendliness of the employee? (Please choose one.) | ||
| Employee was distracted and not focused on me | ||
| Why were you less than satisfied with the comfort and atmosphere? (Please choose one.) | ||
| Other | ||
| Why were you less than satisfied with the total value you received today? (Please choose one.) | ||
| Other | ||
| Please specify why you were less than satisfied with the comfort and atmosphere. | ||
| speed of service, presentation of food. Employees not focused on guest. | ||
| Please specify why you were less than satisfied with the total value you received today. | ||
| sandwich was not even cut when we got home to eat it. Veggies looked old |
Monday, August 27, 2012
Clinton Meeting!
Clinton is having a mandatory meeting 7am on Saturday the 1st. Please let Kim know if you cannot make it... THANKS
Tuesday, August 21, 2012
Monday, August 20, 2012
Riverdale cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: August 18, 2012 12:52:36 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201 |
| Please select the date and time posted on your receipt. |
| 8/18/2012 11:01:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 9 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| I know I had to wait while you reloaded some supplies, but you did not ignore me and were pleasant in engaging me in conversation while I waited. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
Farmington station cookie survey
We can fix anything. Call me
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: August 14, 2012 6:39:32 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 46218 |
| Please select the date and time posted on your receipt. |
| 8/9/2012 11:49:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 9 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 2 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 8 Speed of Service: 8 Friendliness of Employees: 5 Cleanliness: 7 Comfort and Atmosphere: 7 The total Value you received today: 7 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| I was given the wrong receipt and also my change would not come out of the change "thing" and the employee did not know how to fix it... so I was not given any change |
Movie and Dinner vouchers
Managers please check,
It has come to our attention that some of the Dinner and a Movie ticket vouchers were printed without a unique code. Please
go through your ticket voucher pads and remove vouchers without a
unique 5 digit code printed in the white box at the bottom of the
voucher. Please do not distribute vouchers that do not have a unique code.
We
are currently working with the print vendor to ensure that the market
receives a discount on the vouchers that were printed.
Please contact Nate Seamons or Breanne Brock of The Summit Group if you have any questions or need additional vouchers. Thanks!
Tuesday, August 14, 2012
Tuesday, August 7, 2012
Farmington Foxglove cookie survey
Bradley? Did you put this comment in about yourself?- Dave :)
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: August 2, 2012 11:26:39 AM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 32711 |
| Please select the date and time posted on your receipt. |
| 8/2/2012 1:14:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 10 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 10 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 9 The total Value you received today: 10 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| The big fellow who waited on me and finally had also to become the casher, was absolutley fabulous. Cheerful, friendly, precise and thankful. He is great. Thanks. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 3 |
Farmington Station cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: August 6, 2012 5:48:34 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
We need to make sure we are saying Welcome to Subway to every customer and getting them out as quickly as we can!
| SUBWAY® (Store ID) | ||||||
| 46218 | ||||||
| Please select the date and time posted on your receipt. | ||||||
| 7/24/2012 3:34:00 PM | ||||||
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) | ||||||
| 6 | ||||||
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) | ||||||
| 5 | ||||||
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) | ||||||
| Quality of the Food: 10 Speed of Service: 5 Friendliness of Employees: 7 Cleanliness: 9 Comfort and Atmosphere: 8 The total Value you received today: 9 | ||||||
| Is there a compliment you would like to pass on to the team of this restaurant today? | ||||||
| No | ||||||
| Is there an issue or concern you would like to pass on to the team of this restaurant today? | ||||||
| Yes | ||||||
| Please enter your issue or concern: | ||||||
| it always a little slow and I had to wait a little before I was helped. | ||||||
| How many times per month do you visit a fast-food restaurant? | ||||||
| 4 | ||||||
| Of those visits, how many times per month are at SUBWAY® Restaurants? | ||||||
| 3 |
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