New Discount Policy...
50% off for employees and their immediate family (brother, sister, parents)
If employee is not with their family the maximum number of subs they can get alone with the discount is either two footlongs or two six inches. 2 footlongs does not count as 4 six inches.
Friends and other family members that are not immediate family can get 20% off ONLY if they are accompanied by an employee!
DAVE
Tuesday, May 29, 2012
RTOS and Covering Shifts
RTOS:
This stands for REQUEST for TIME OFF. This means it is a request and only a request. I cannot always guarantee you will get off the time you want. If you ask for Saturday off continually, I will not always let you have it off. Fridays and Saturdays are one of our busiest days. We are a restaurant, so PLEASE be flexible and take some Friday and Saturday shifts. Everyone should be working at least 1-2 of the weekend meaning (Friday, Saturday, and Sunday) I am NOT going to remind everyone every week to send me your RTOS. You have a job, so you should be responsible enough to let me know when you need time off. If you forget to tell me, sorry.
RTOs are due SUNDAY NIGHT at the latest. If you text me Monday I usually have already started making schedules unless it is pretty early in the day. So try not to text me after Sunday. It makes it really hard for me if you get them to Monday afternoon. I have to go through the schedule and make changes that sometimes mess up the whole schedule. If you text me Tuesday with RTOs that is too late and I will not find covers for your shifts. That is your job. It is not my responsibility to nag for RTOs. There are too many of you.
If you have a set schedule that is always the same every week, let me know! I can get record of it so you don't have to constantly remind me of the same schedule. If you don't tell me it is consistent, then it is your responsibility to make sure I get your schedule every week. I shouldn't have to memorize everyone's schedules. If you tell me a vacation a month in advance, you still need to remind me the week you leave. I have too many people leaving on vacation I will not remember!
COVERING SHIFTS:
If it not my responsibility to cover everyone's shifts. I don't want to hear the excuse anymore that you don't have anyone's numbers saved in you phone. Look ONLINE or call into store (Riverdale 801-621-7827, Clinton 801-774-0633, Farmington 801-451-2430). All the numbers are posted on the schedules. You need to find a cover for your own shift. That's how it goes when you have a job. If you can't find a cover, ask your managers for help. IF you still can't find a cover then you need to work your shift! There are always circumstances where you absolutely cannot work you shift in that case you can contact STACY or DAVE. Say you work at 4 PM and be an hour or so late see if the day person that is supposed to be off at 4 can stay until you get there, or see if the 5-close person can come in at 4 instead of 5. Usually people can help you out so you can still make into your shift.
If you are going to be a few minutes late, you must call into store and let them know. Otherwise late more than 10-15 min. and managers can write you up. Please be courteous to other co-workers. When you are late it can make everyone behind. Everyone work on being a few minutes early, not a few minutes late.
This stands for REQUEST for TIME OFF. This means it is a request and only a request. I cannot always guarantee you will get off the time you want. If you ask for Saturday off continually, I will not always let you have it off. Fridays and Saturdays are one of our busiest days. We are a restaurant, so PLEASE be flexible and take some Friday and Saturday shifts. Everyone should be working at least 1-2 of the weekend meaning (Friday, Saturday, and Sunday) I am NOT going to remind everyone every week to send me your RTOS. You have a job, so you should be responsible enough to let me know when you need time off. If you forget to tell me, sorry.
RTOs are due SUNDAY NIGHT at the latest. If you text me Monday I usually have already started making schedules unless it is pretty early in the day. So try not to text me after Sunday. It makes it really hard for me if you get them to Monday afternoon. I have to go through the schedule and make changes that sometimes mess up the whole schedule. If you text me Tuesday with RTOs that is too late and I will not find covers for your shifts. That is your job. It is not my responsibility to nag for RTOs. There are too many of you.
If you have a set schedule that is always the same every week, let me know! I can get record of it so you don't have to constantly remind me of the same schedule. If you don't tell me it is consistent, then it is your responsibility to make sure I get your schedule every week. I shouldn't have to memorize everyone's schedules. If you tell me a vacation a month in advance, you still need to remind me the week you leave. I have too many people leaving on vacation I will not remember!
COVERING SHIFTS:
If it not my responsibility to cover everyone's shifts. I don't want to hear the excuse anymore that you don't have anyone's numbers saved in you phone. Look ONLINE or call into store (Riverdale 801-621-7827, Clinton 801-774-0633, Farmington 801-451-2430). All the numbers are posted on the schedules. You need to find a cover for your own shift. That's how it goes when you have a job. If you can't find a cover, ask your managers for help. IF you still can't find a cover then you need to work your shift! There are always circumstances where you absolutely cannot work you shift in that case you can contact STACY or DAVE. Say you work at 4 PM and be an hour or so late see if the day person that is supposed to be off at 4 can stay until you get there, or see if the 5-close person can come in at 4 instead of 5. Usually people can help you out so you can still make into your shift.
If you are going to be a few minutes late, you must call into store and let them know. Otherwise late more than 10-15 min. and managers can write you up. Please be courteous to other co-workers. When you are late it can make everyone behind. Everyone work on being a few minutes early, not a few minutes late.
Tuesday, May 22, 2012
Riverdale cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: May 21, 2012 8:25:36 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201 |
| Please select the date and time posted on your receipt. |
| 5/21/2012 5:21:00 AM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 6 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 5 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 5 Speed of Service: 4 Friendliness of Employees: 4 Cleanliness: 5 Comfort and Atmosphere: 5 The total Value you received today: 5 |
| Why were you less than satisfied with the speed of service? (Please choose one.) |
| Other |
| Why were you less than satisfied with the friendliness of the employee? (Please choose one.) |
| Employee was distracted and not focused on me |
| Please specify why you were less than satisfied with the speed of service. |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Sandwich was good. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| Ask if the quantity of condiments good or more or less |
| How many times per month do you visit a fast-food restaurant? |
| 1 |
Tuesday, May 15, 2012
Farmington Cookie survey
GREAT JOB!!!From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: May 10, 2012 11:39:42 AM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) | ||||||
| 32711 | ||||||
| Please select the date and time posted on your receipt. | ||||||
| 5/10/2012 4:28:00 AM | ||||||
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) | ||||||
| 10 | ||||||
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) | ||||||
| 10 | ||||||
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) | ||||||
| Quality of the Food: 10 Speed of Service: 10 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 | ||||||
| Is there a compliment you would like to pass on to the team of this restaurant today? | ||||||
| Yes | ||||||
| Please enter your compliment here: | ||||||
| you guys are so great. thanks for such good service!! | ||||||
| Is there an issue or concern you would like to pass on to the team of this restaurant today? | ||||||
| No | ||||||
| How many times per month do you visit a fast-food restaurant? | ||||||
| 13 | ||||||
| Of those visits, how many times per month are at SUBWAY® Restaurants? | ||||||
| 5 |
Clinton cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: May 11, 2012 1:12:47 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 22747 |
| Please select the date and time posted on your receipt. |
| 5/11/2012 12:59:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 8 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 8 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 9 Speed of Service: 9 Friendliness of Employees: 10 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 8 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your compliment here: |
| Awesome job while store is very busy. |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 20 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 4 |
Tuesday, May 8, 2012
Riverdale cookie survey
This is better. Work on bread. When in doubt, throw it out!!! Do not serve bread that you wouldn't want to eat.
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: May 8, 2012 12:42:38 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201 |
| Please select the date and time posted on your receipt. |
| 5/7/2012 7:17:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 8 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 6 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 5 Speed of Service: 8 Friendliness of Employees: 8 Cleanliness: 8 Comfort and Atmosphere: 8 The total Value you received today: 8 |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| This Subway Restaurant is my favorite. However, I always order wheat bread and it is usually hard and/or stale. Other than that, Subway is wonderful!!! |
Riverdale Cookie survey. EVERYONE READ
We should be doing double cheese on phillys. That's what it comes
with. Managers make sure all stores are doing that. Also we will do
whatever the customer wants. They can do triple meat of they want, it's just extra
Dave
Begin forwarded message:
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: May 8, 2012 1:02:43 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201 |
| Please select the date and time posted on your receipt. |
| 5/8/2012 12:13:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 2 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 2 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 6 Speed of Service: 5 Friendliness of Employees: 0 Cleanliness: 8 Comfort and Atmosphere: 2 The total Value you received today: 2 |
| Please specify why you were less than satisfied with the friendliness of the employee. |
| When my husband asked for double meat on my Big Philly Cheese Steak Sandwich he was promptly told that "we don't do double meat on the Big Philly" which is interesting, I have had double meat on the Philly before, they just charge me for it. |
| Please specify why you were less than satisfied with the comfort and atmosphere. |
| When employees treat you like this it is not a fun or inviting place to be. |
| Please specify why you were less than satisfied with the total value you received today. |
| When I go to other Subways an order a Big Philly Cheese Steak I always receive 4 pieces of chees with my sandwich, no matter how many times I go to this Subway they will only give me 2 unless I want to pay for extra cheese. I would think that it should be the same across the board |
Monday, May 7, 2012
Tuesday, May 1, 2012
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