Tuesday, January 8, 2013
Clinton cookie survey 1-3-13
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: January 5, 2013, 11:11:35 AM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 22747-0 |
| Please select the date and time posted on your receipt. |
| 1/3/2013 7:58:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 2 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 2 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 3 Speed of Service: 2 Friendliness of Employees: 7 Cleanliness: 8 Comfort and Atmosphere: 8 The total Value you received today: 8 |
| Why were you less than satisfied with the quality of food? (Please choose one.) |
| Freshness of the bread |
| Why were you less than satisfied with the speed of service? (Please choose one.) |
| Length of time to place your order |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| No |
| How many times per month do you visit a fast-food restaurant? |
| 2 |
| Of those visits, how many times per month are at SUBWAY® Restaurants? |
| 2 |
Friday, January 4, 2013
University of Subway training
All Shift Leaders and Managers are now required to complete subway university courses. They need to be completed by JAN. 13th.
If you have already completed courses, you may have to take a few of the 2013 courses that are now required.
How to get on to courses:
1- Go to subway.com
2-Bottom left of page click on subway partners
3-Log on ID- firstlastname
PASSWORD- FirstLastnameStore#
Foxglove Farmington store number is 32711
Station park is 46218
Riverdale is 6201
Clinton is 22747
(If you work between the two farmington stores just put what store you started at. If you have any questions what store number you are ask Stacy)
4- Click on the training tab and find subway university
5- Under #6 Should show person in charge 2013. Click on that and take the courses. (If you have sandwich artists and other courses, just work on Person In Charge courses first. If yours does not show Person in charge 2013, then Click on (6. Person in Charge) link. Look for add curriculum. Then search Person in Charge 2013. This will add it to your courses.)
6-If it won't let you take your courses and says you need to select an offering, click on select offering and choose english for all courses than hit complete.
This can be kind of confusing so let me know if you have any problems.
Also, This is not just for shift leaders and managers. If you would like to take sub university. Serious about working for awhile, Let me know and I will get you signed up!
*Please keep track of your time and let Dave know when you are finished. We will be checking up on you to find out if your courses are getting completed!
If you have already completed courses, you may have to take a few of the 2013 courses that are now required.
How to get on to courses:
1- Go to subway.com
2-Bottom left of page click on subway partners
3-Log on ID- firstlastname
PASSWORD- FirstLastnameStore#
Foxglove Farmington store number is 32711
Station park is 46218
Riverdale is 6201
Clinton is 22747
(If you work between the two farmington stores just put what store you started at. If you have any questions what store number you are ask Stacy)
4- Click on the training tab and find subway university
5- Under #6 Should show person in charge 2013. Click on that and take the courses. (If you have sandwich artists and other courses, just work on Person In Charge courses first. If yours does not show Person in charge 2013, then Click on (6. Person in Charge) link. Look for add curriculum. Then search Person in Charge 2013. This will add it to your courses.)
6-If it won't let you take your courses and says you need to select an offering, click on select offering and choose english for all courses than hit complete.
This can be kind of confusing so let me know if you have any problems.
Also, This is not just for shift leaders and managers. If you would like to take sub university. Serious about working for awhile, Let me know and I will get you signed up!
*Please keep track of your time and let Dave know when you are finished. We will be checking up on you to find out if your courses are getting completed!
Wednesday, January 2, 2013
Riverdale Cookie survey
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 29, 2012, 2:47:34 PM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201-0 |
| Please select the date and time posted on your receipt. |
| 12/29/2012 1:46:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 2 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 2 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 9 Speed of Service: 3 Friendliness of Employees: 4 Cleanliness: 7 Comfort and Atmosphere: 5 The total Value you received today: 5 |
| Why were you less than satisfied with the speed of service? (Please choose one.) |
| Order accuracy |
| Why were you less than satisfied with the friendliness of the employee? (Please choose one.) |
| Employee was distracted and not focused on me |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| My order was made incorrectly twice. Person was short and the noise in the store plus height of the counter may have contributed. |
Riverdale cookie survey
Always ask if they have a subway card. If customer asks if they can still get points after a transaction, they can! Find a manager or shift leader to help. And if you absolutely cannot give them their points, say you are so sorry and ask if they would like a free cookie or a free bag of chips or a free drink(one of the three) for the points they lost...
From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: December 19, 2012, 7:30:46 AM MST
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com
| SUBWAY® (Store ID) |
| 6201-0 |
| Please select the date and time posted on your receipt. |
| 12/18/2012 4:41:00 PM |
| How likely are you to recommend this SUBWAY® Restaurant to a friend or colleague? (10=extremely likely, 0=not at all likely) |
| 0 |
| How satisfied were you with your overall experience today? (10=very satisfied, 0=not at all satisfied) |
| 0 |
| How satisfied were you with each of the following items? (10=very satisfied, 0=not at all satisfied) |
| Quality of the Food: 10 Speed of Service: 5 Friendliness of Employees: 0 Cleanliness: 10 Comfort and Atmosphere: 10 The total Value you received today: 10 |
| Why were you less than satisfied with the friendliness of the employee? (Please choose one.) |
| Employee didn’t seem genuinely glad to have my business |
| Is there a compliment you would like to pass on to the team of this restaurant today? |
| No |
| Is there an issue or concern you would like to pass on to the team of this restaurant today? |
| Yes |
| Please enter your issue or concern: |
| The girl there needs more training on the rewards program. Also, they should ask if you have a Subway Rewards card! When I handed it to her,she said "oh I cant give you points now,sorry".this is because she had already ran my credit card)She was so rushed to charge me that she forgot my subway card! |
Tuesday, January 1, 2013
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