Riverdale schedule 9-20

Riverdale Cookie survey

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: September 12, 2011 7:45:38 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
Friendly staff and great food.

What one area in general could we most improve upon?
Food

What specific area of Food did you have an issue with?
Other

Please tell us what the specific issue with Food was.
Charging extra for meat at 50 cents is a little pricey. I don't like that. I would understand if you put two layers of meat, but you don't.

How many times per month do you visit a fast-food restaurant?
13-15

Of your monthly fast-food visits, how many per month are at SUBWAY®?
04

How/where did you pay?
Credit Card

Clinton Cookie survey

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: September 10, 2011 1:58:37 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
22747

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
The sandwhich had a perfect amount of topings, and the service was fast and friendly.

What one area in general could we most improve upon?
Value

What specific area of Value did you have an issue with?
Price

How many times per month do you visit a fast-food restaurant?
06

Of your monthly fast-food visits, how many per month are at SUBWAY®?
02

How/where did you pay?
Credit Card

Riverdale Cookie survey

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: September 8, 2011 4:33:38 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
0

Please provide specific comments to help us understand the rating you have assigned above.
I ordered a 6in cold roast beef sandwich, but they made a mistake and made 12in so they needed to remake it. When I got home with the sandwich, I thought, wow this sandwich is really small so I measured it. It was 4in., so I paid full price for 2/3 of a sandwich.It also did not have the pickles I requested, wrapped in the outside wrapper only, no napkins. This not the only time orders have been incorrect this was just the frosting on the cake. There was time when I requested white bread and got wheat instead. Another time no cheese. I could go on but I am just really unhappy right now with the service and with a Jimmy Johns just down the road, I will think about making the change

What one area in general could we most improve upon?
Food

What specific area of Food did you have an issue with?
Sandwich presentation

How many times per month do you visit a fast-food restaurant?
08

Of your monthly fast-food visits, how many per month are at SUBWAY®?
04

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
09/07/11 18:33:31


I apologize for your experience at our store the other day. We would like to invite you back for a free sub on your next visit. I don't know why they wouldn't have just given you the footlong if they have accidentally made it that way. We will just throw it away. They aren't thinking! Also they should be reading your order back to you. Please tell us what date and time you came in so we can address these issues with those working at the time. Please continue to give us your feedback or call me anytime.

Dave 801-787-7812
Riverdale Owner 

Riverdale Cookie survery

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: September 7, 2011 1:45:38 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
6201

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
Clean resturant with good cheerful people who will ask and remember things I like as a customer and be a little flexible, unlike some other places we have eaten, that seem to think they are doing you a favor and forget that it is the other way around.

What one area in general could we most improve upon?
Everything met my expectations

How many times per month do you visit a fast-food restaurant?
13-15

Of your monthly fast-food visits, how many per month are at SUBWAY®?
08

How/where did you pay?
Cash

Please enter the Date and Time posted on your receipt.
09/07/11 12:54:29

Farmington Store Cookie survey

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
fast service, great food

What one area in general could we most improve upon?
Value

What specific area of Value did you have an issue with?
Price

How many times per month do you visit a fast-food restaurant?
04

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01

How/where did you pay?
Credit Card

Farmington schedule 9-13

Riverdale schedule 9-13

Clinton Schedule 9-13

Cookie survey for Farmington Store

From: Tell SUBWAY® <customerexperience@tellsubway.com>
Date: September 1, 2011 11:35:34 PM MDT
To: <davholl77@yahoo.com>
Subject: New Survey Notice from tellsubway.com

Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
10

Please provide specific comments to help us understand the rating you have assigned above.
Excellent service

What one area in general could we most improve upon?
Everything met my expectations



Store Id
32711

Based on your most recent experience, how likely are you to recommend this SUBWAY® Restaurant to a friend or colleague?
(0-Not at all likely, 5-Neutral, 10-Extremely Likely)
7

Please provide specific comments to help us understand the rating you have assigned above.
We have had good experiences in the past. However, at this location, the wheat bread was crusty and much smaller than the italian bread we also received. I believe tthey may have not let the wheat bread rise long enough.

What one area in general could we most improve upon?
Food

What specific area of Food did you have an issue with?
Quality/Freshness of the bread

How many times per month do you visit a fast-food restaurant?
10

Of your monthly fast-food visits, how many per month are at SUBWAY®?
01